24-Month Warranty

Our commercial warranty covers eligible defects in workmanship for a period of 24 months from the relevant purchase/delivery date.

A valid Diamond Car Mats order number or other acceptable proof of purchase may be required before a warranty claim can be assessed.

Diamond Car Mats will inspect the information supplied with the claim to determine whether the issue qualifies as an eligible manufacturing or workmanship defect.

Genuine defects arising from the manufacturing or construction of the product may be covered.

Eligible faults in stitching, assembly or product construction that are attributable to workmanship may qualify for warranty assistance.

Clear and exceptional cases where a supplied material itself is found to be defective may also be considered following inspection.

Normal deterioration caused by regular use, including expected wear to high-contact areas, is not considered a manufacturing defect.

Normal deterioration or expected lifespan of footplates, trims, surface materials, fittings and other wear components is not covered as a workmanship defect.

Scratches, marks or cosmetic deterioration caused after delivery through normal use or external contact are not covered.

Damage caused by knocks, drops, tears, cuts, dents, accidents or other external events is excluded.

Damage resulting from misuse, abusive use, negligence or use outside the intended purpose of the product is not covered.

Damage resulting from excessive exposure to water, flooding, fire or similar external events is not covered as a workmanship defect.

Damage caused by unauthorised repairs, alterations, resurfacing or modifications performed by third parties is not covered.

Products that are lost or stolen are not covered by the workmanship warranty.

Eco-leather and surface materials must be reasonably maintained and cleaned to preserve their condition and expected lifespan.

Damage or premature deterioration caused by insufficient maintenance, inappropriate cleaning products or lack of reasonable care is not covered.

Where there is clear evidence that the eco-leather itself is defective rather than damaged through use or inadequate care, the issue may be reviewed under the warranty.

Diamond Car Mats will assess the claim and may request additional photographs or inspection of the physical product.

Where an eligible workmanship defect is confirmed, Diamond Car Mats may provide an appropriate repair, replacement section or replacement product.

Where a product must be returned for warranty inspection, customer support will provide the applicable instructions. Where the product is confirmed to have a manufacturer's defect, eligible return postage may be reimbursed in accordance with the warranty procedure.

This commercial warranty does not prevent you from relying on any additional remedy available under mandatory consumer law.