Tracking details explained

Despatch from Sorting Center

Your order has been shipped to destination country. 

Tracking will update once parcel arrived in destination country and it`s been checked and processed by customs.

This can take longer than normal, as transit times and customs can vary depending on destination country and restrictions. 

Arrival at Sorting Center

Parcel has arrived in destination country.

It`s been processed by local courier for delivery 


Out for Delivery

Parcel is out for delivery and should be delivered by end of business day

Failed Delivery

Courier has attempted delivery of your parcel but failed. This could happen for a number of reasons including:

no unauthorised person to receive and sign for parcel

no response on delivery attempt

restricted access to the delivery point

Most couriers will leave a “Failed Attempt” notice through the letterbox with all information regarding redelivery or collection

If you didn`t receive this notice, please contact us to trace the parcel