Terms and Conditions

These Terms apply when you access www.diamondcarmats.com and when you purchase products offered through the Diamond Car Mats website.

By using the Website or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to any mandatory rights provided by law.

These Terms are intended primarily for customers purchasing products for personal rather than commercial use.

Follow the instructions on the product page to select your product and provide all required vehicle and customization information.

You are responsible for checking that the Make, Model, Year, body style, seat configuration, steering position and other information supplied with the order are correct.

If your vehicle has an unusual configuration, use the available additional-information field or contact us before ordering.

After an order is placed, we will normally send an email acknowledging the order and the information submitted.

The purchase contract is formed when we accept the order and confirm it by email, subject to successful payment and any required verification.

We may decline or cancel an order where a product cannot reasonably be manufactured or delivered, payment is unsuccessful, required information cannot be verified, or another exceptional circumstance prevents fulfilment. Where an order we cannot fulfil has already been paid, the appropriate refund will be arranged.

Diamond Car Mats products are manufactured according to the vehicle and customization information submitted by the customer.

The material, design and cutting should correspond to the product ordered and the vehicle characteristics supplied by the customer, subject to normal manufacturing tolerances.

Because the product is custom manufactured, the current product policy allows a measurement variation of up to approximately 1 inch when assessing fitment.

Diamond Car Mats are aftermarket car floor mats. They are not a replacement for the vehicle manufacturer's permanently fitted interior carpet.

Product colours and textures may appear slightly different depending on screen, device and display settings.

The price displayed and accepted when you place your order is the price applicable to that order, subject to correction of obvious pricing or technical errors where permitted by law.

The Website may display and accept payment in currencies including EUR, GBP, USD, AUD and CAD. Your bank or payment provider may apply its own conversion rate or transaction charges.

Available card, wallet, instalment or other payment options are displayed during checkout and may vary according to country, currency, device and eligibility.

Payment providers may perform security, authentication or authorisation checks. An order cannot be completed where payment is refused or cannot be authorised.

Promotional prices and discount codes may be subject to time limits and additional conditions. Unless specifically stated otherwise, discounts cannot be combined.

Custom production normally takes approximately 5–7 days, although some orders may require additional time or vehicle information.

Delivery estimates depend on destination and shipping service. Please see our Shipping Times page for current estimates.

Production and delivery dates are estimates unless expressly stated otherwise. Customs, courier disruption, weather, public holidays and events outside our reasonable control may affect delivery.

Customers are responsible for providing a complete and accurate delivery address and contact information.

International orders may be subject to duties, taxes or import fees imposed by the destination country. These charges are determined by local authorities and are the customer's responsibility where applicable.

Responsibility for loss or damage during delivery will be determined in accordance with the applicable shipping arrangements and any mandatory consumer protection laws that apply to your purchase.

Please inspect the parcel and products as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact us promptly with clear photographs of the packaging and affected product.

Defects or customization errors should be reported within 7 days of delivery together with your order number and appropriate photographs.

Cancellation or modification requests should be submitted within 24 hours of placing the order.

Requests between 24 and 72 hours may be subject to a 35% charge to cover materials and production work already started.

Once the product is in full manufacturing, cancellation or modification may no longer be possible.

Because Diamond Car Mats are made specifically for the vehicle and options selected, standard change-of-mind returns are generally not accepted.

Where an eligible manufacturing, customization or fitment issue exists, we may provide installation guidance, replacement sections, a replacement product or another appropriate remedy.

Where a return is approved, follow the return instructions supplied by customer support. Do not send products to one of our business addresses without approval.

All returns and refunds are subject to our current Returns & Refund Policy and any mandatory rights provided by applicable law.

Diamond Car Mats currently provides a 24-month commercial warranty covering eligible defects in workmanship, subject to the full Warranty Policy.

A valid order or proof of purchase may be required when submitting a warranty claim.

The warranty does not generally cover normal wear and tear, accidental or abusive damage, negligence, unauthorised alterations, incorrect use or inadequate care.

Please read our Warranty Policy for the complete terms and claim procedure. The commercial warranty does not replace mandatory statutory rights.

You may access and use the Website and its publicly available content for lawful, personal and non-commercial purposes.

You may not misuse the Website, interfere with its operation, attempt unauthorised access, use automated systems in a way that places an unreasonable load on the Website, or use our content unlawfully.

Website content including text, photographs, graphics, logos, product designs and other materials is owned by Diamond Car Mats or the relevant licensors and is protected by applicable intellectual-property law.

You may not reproduce, distribute, modify, sell or commercially exploit protected Website content without appropriate permission.

The Website may contain links to third-party websites or services. Those websites operate under their own terms and policies.

Payments and deliveries may involve independent payment processors, banks and courier companies. Their own terms may also apply to services they provide directly to you.

Our liability is limited only to the extent permitted by applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded.

We are not responsible for an incorrectly manufactured custom product where the error results from inaccurate vehicle or customization information supplied by the customer, except where applicable law provides otherwise.

We will not be responsible for delays or failure caused by events outside our reasonable control, subject to any rights or remedies that mandatory consumer law provides.

To the extent permitted by law, Diamond Car Mats is not responsible for indirect or consequential losses that were not reasonably foreseeable at the time the purchase contract was formed.

These Terms and purchases made through the Website are intended to be governed by the laws of England and Wales, except where mandatory law applicable to the consumer requires otherwise.

If you are a consumer in another jurisdiction, you may benefit from mandatory rights and protections under the laws of the country in which you live. These Terms do not remove those rights where they cannot legally be excluded.

We encourage customers to contact us first so that we can attempt to resolve any complaint. Any legal dispute will be handled by a court or dispute resolution body with jurisdiction under applicable law.

These Terms are written in English. Where a translation is provided for convenience, the English version will be used to interpret the Terms to the extent permitted by applicable law.

If one part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

We may update these Terms from time to time. The version applicable to an order will generally be the version in force when that order was placed, subject to applicable law.

Information about how personal information is handled is available in our Privacy Policy .