Estimated Shipping Times

Every set of Diamond Car Mats is custom made for the vehicle selected when ordering. Production normally takes approximately 5–7 days. If we require additional vehicle information, production may take slightly longer.

Once your order has been shipped, we will send tracking information to the email address used during checkout. You can also use our Track Your Order page with your order number and billing email.

Tracking information can take up to approximately 48 hours to start updating after dispatch. International parcels can also pass between different couriers, airports and customs facilities where tracking scans are not always shown immediately.

This can be normal during international transit. The parcel may be travelling between countries or waiting to be processed by customs. Tracking often updates again once the parcel reaches the destination country or is handed to the local courier.

International orders may be subject to duties, taxes or import charges imposed by the destination country. These charges are determined by local authorities and, where applicable, are the responsibility of the customer. Diamond Car Mats does not receive these charges.

We deliver to most countries using international courier networks. Some destinations may be unavailable because of carrier, customs, security or import restrictions. Available delivery options for your address are shown during checkout.

Delivery confirmation depends on the courier and destination. Couriers may use a signature, photographic proof of delivery, GPS confirmation or another approved proof-of-delivery method.

Check around the delivery location, with other members of your household, neighbours and your local collection point or post office. Couriers may leave parcels in a safe location. If you still cannot locate the parcel, contact the courier first and then our support team if further assistance is required.

If the courier confirms that your parcel has been lost in transit, please contact us. We will investigate with the carrier and, where appropriate, arrange a replacement shipment or refund.

Please contact us within 7 days of delivery. Include your order number and clear photographs of the product, damage and external packaging. This allows us to investigate the shipment and arrange the appropriate solution.

Contact us as quickly as possible if the delivery address needs changing. We will try to update it before dispatch, but we cannot guarantee that an address can be changed once the parcel has entered the courier network.

No. All production and delivery times are estimates. Customs processing, weather, courier disruptions, peak periods, security checks and other factors outside our control can affect the final delivery date.