DIAMOND CAR MATS CUSTOMER SUPPORT

How can we help?

Whether you need help before ordering, have a question about an existing order or need assistance with your Diamond Car Mats, our support team is here to help.

Contact support Track your order
LIVE SUPPORT

Facebook Messenger

Best for quick product and order questions.

Typical response: around 1 hour
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EMAIL SUPPORT

orders@diamondcarmats.com

Recommended for order changes, fitment, damage, warranty and detailed enquiries.

Typical response: within 24 hours
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EXISTING ORDER

Track your order

Check your current order status using your order number and billing email.

Available 24/7
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HELP US HELP YOU FASTER

What information should I include?

Providing the right information helps our team investigate your enquiry without unnecessary emails back and forth.

01

Your order number

Include your order number for any enquiry relating to an existing purchase.

02

Billing email

Use the same email address that was entered when placing your order.

03

Vehicle details

For product or fitment questions, include Make, Model, Year, body style and steering side.

04

Clear photographs

For fitment, product quality or delivery damage issues, photographs help us assess the problem.

QUICK HELP

You may find your answer immediately

Our support guides cover the questions customers ask most often.

EXISTING ORDER

Track your order

Check production and shipping status.
BEFORE ORDERING

How to order

Learn how to select the correct vehicle options.
DELIVERY

Shipping times

View production and delivery estimates.
HELP CENTRE

Frequently asked questions

Search answers about products, fit and policies.

NEED TO CHANGE OR CANCEL AN ORDER?

Contact us as soon as possible

Because every set is custom made, cancellations or modifications can only be made within 24 hours of ordering. Requests between 24 and 72 hours may incur a 35% charge. After that, the product may already be in full production and changes may no longer be possible.

Request order change
CONTACT CUSTOMER SUPPORT

Send us a message

Complete the form below and our team will review your enquiry.

You can attach up to 3 JPG, PNG or WEBP images. Maximum 5 MB per image.

By submitting this form, you agree that we may use the information provided to respond to your enquiry. See our Privacy Policy .

FOLLOW & MESSAGE US

Diamond Car Mats on social media

You can also contact our team through our official Facebook and Instagram accounts.

Facebook Instagram Messenger
BUSINESS INFORMATION

Diamond Car Mats offices

Business and company information for Diamond Car Mats.

UNITED STATES

Diamond Car Mats LLC

1309 Coffeen Avenue
Ste 1200
Sheridan, WY 82801
United States
UNITED KINGDOM

Diamond Car Mats LTD

Company number: 11580435

ST3 6JQ
United Kingdom
Please do not send product returns to these addresses unless instructed by Diamond Car Mats.

All returns must be approved by our customer support team before anything is shipped back.

Customer information: FAQ How to Order Shipping Times Track Your Order Returns & Refunds Warranty