How can we help?
Find answers about vehicle fit, ordering, installation, shipping, tracking, returns, payments and warranty.
Start typing and we'll show the most relevant answers.
Getting the right mats
Everything you need to know before placing your order.
Will Diamond Car Mats fit my car?
Yes. Each set is made to order according to the vehicle details you provide. We use vehicle-specific measurements to create the correct shape and achieve maximum practical floor coverage for your make and model.
What vehicle details do I need to provide?
Please select your Make, Model and Year and complete any additional options shown on the product page, such as body shape, number of seats and Right Hand Drive selection. Accurate vehicle information is essential because your mats are manufactured specifically for your order.
Why do you ask for my body shape?
The same vehicle model can be available as a Sedan/Saloon, Hatchback, Estate/Station Wagon, Coupe, Convertible, SUV/Crossover or another body style. The floor layout can differ between these versions, so selecting the correct body style helps us manufacture the correct set.
Which number of seats should I select?
Select the configuration fitted to your vehicle. A standard 5-seat set normally includes two front mats and rear floor coverage including the transmission tunnel where applicable. 6, 7 and 8-seat vehicles can require additional third-row sections. The options shown on the product page explain what is included with each configuration.
What does Right Hand Drive mean?
Choose Right Hand Drive only when the steering wheel is on the right-hand side of the vehicle, such as many cars supplied in the United Kingdom, Ireland, Cyprus, Malta and some other markets. Otherwise select Left Hand Drive / No.
My car is not listed. Can you still make the mats?
Unfortunately, we can only manufacture mats for vehicles for which the required floor measurements and templates are available. If your vehicle is not currently available in the selector, please check again in the future as our vehicle database is regularly expanded.
Can I request a custom colour or different stitching?
We currently manufacture the colour and stitching combinations displayed on our website. Bespoke colours or stitching combinations that are not shown as available cannot normally be produced.
What happens if you need more information about my car?
Some vehicles have different floor layouts depending on specification, generation or optional equipment. If our production team needs additional information, we will contact you before manufacturing the mats.
Materials, coverage & design
What your Diamond Car Mats are made from and how they protect your interior.
What are Diamond Car Mats made from?
Diamond Car Mats use a layered construction combining premium eco-leather, supporting synthetic materials, cushioning layers and an anti-slip underside. The design combines interior protection, comfort and a premium finish.
How much of the floor do they cover?
Diamond Car Mats are designed for significantly greater coverage than conventional flat floor mats. Depending on the vehicle, coverage extends around the floor contours, centre console, sides and rear transmission tunnel. Exact coverage varies according to the vehicle floor layout.
Do the rear mats cover the transmission tunnel?
On most standard 5-seat configurations, the rear section is designed to provide coverage across the transmission tunnel. Some vehicles, including split-seat or extended centre-console configurations, require a different layout.
Are the mats water and stain resistant?
Yes. The materials are designed to resist everyday moisture, dirt, road salt and stains and can be wiped clean much more easily than traditional carpet mats.
Will the mats affect my pedals?
Driver-side mats are designed around the vehicle floor, footrest and pedal area. Always install and secure the mats correctly and make sure nothing interferes with accelerator, brake or clutch pedal movement before driving.
Will the colour look exactly the same as on my screen?
Colours and textures may vary slightly from the images shown online because phone, monitor and display settings reproduce colours differently.
Where are Diamond Car Mats manufactured?
Our custom-made mats are manufactured and dispatched from our production facility in China. Diamond Car Mats oversees the production, packing and shipping process.
Using your new mats
Simple installation and everyday maintenance.
How difficult are Diamond Car Mats to install?
Installation is straightforward and normally takes around 5 minutes. The mats are shaped for the vehicle floor and no specialist skills are required.
Do I need tools to install them?
No specialist tools are normally required. Position each section carefully, secure the supplied fixing method where applicable and check that the driver mat is safely positioned before using the vehicle.
How do I clean the mats?
Remove loose dirt with a vacuum or soft brush and wipe the eco-leather surface clean when required. Regular cleaning helps preserve the appearance and finish of the material.
From production to your door
Production times, delivery, tracking and customs information.
Do you ship worldwide?
We ship to most countries using our international courier network. Available delivery methods and whether we can ship to your exact destination will be confirmed during checkout.
How long does production take?
As every set is made specifically for the vehicle selected, production normally takes approximately 5–7 days. Orders requiring additional vehicle information may take longer.
How long will delivery take?
Delivery time depends on your destination and shipping service. Production time and courier transit time are separate. Please check our Shipping Times page for the current estimates.
How do I track my order?
After your order has been dispatched, tracking details are sent by email. You can also enter your order number and billing email on our Track Your Order page.
Why has my tracking number not updated?
Tracking can take up to approximately 48 hours to begin updating after dispatch. International shipments can also pass between couriers, airports and customs facilities where tracking events are not always displayed immediately.
Will I have to pay customs duties or import taxes?
International orders may be subject to duties, taxes or customs charges imposed by the destination country. These charges are not set by Diamond Car Mats and are the responsibility of the customer where applicable.
What should I do if my parcel arrives damaged?
Contact us within 7 days of receiving the parcel. Include your order number and clear photographs of both the damaged product and packaging so we can investigate and arrange the appropriate solution.
What happens if my parcel is lost?
If tracking indicates that the shipment has been lost in transit, contact our support team. We will work with the courier and, where appropriate, arrange a replacement or refund according to the circumstances.
Tracking says delivered but I cannot find my parcel.
First check around the delivery location, with other members of your household, neighbours and your local delivery office. Couriers may leave parcels in a safe location or collection point. If you still cannot locate it, contact the courier and our support team.
After you place your order
Important information for custom-made products.
Can I change or cancel my order?
Because every set is custom made, please contact us as soon as possible. Cancellations or modifications can be made within 24 hours of placing the order.
What if more than 24 hours have passed?
Cancellation or modification requests between 24 and 72 hours may be subject to a 35% charge to cover materials and work already started. Once the order is in full production, cancellation or modification may no longer be possible.
Can I return the mats if I change my mind?
Because Diamond Car Mats are manufactured specifically for the vehicle details supplied with your order, standard change-of-mind returns are not accepted for custom-made products.
What if the mats are incorrect, damaged or defective?
Contact us within 7 days of receiving your order and provide your order number together with photographs showing the issue. Depending on the circumstances, we may provide installation guidance, replacement parts, remake the affected product or arrange another appropriate solution.
What happens if an approved return is required?
Where a return has been approved by Diamond Car Mats, the product must normally be unused and returned in the agreed condition. Refunds are processed according to our current Returns and Refund Policy.
What warranty do the mats have?
Diamond Car Mats currently provides a 24-month warranty covering defects in workmanship. Normal wear and tear, accidental or abusive damage, incorrect use and insufficient material care are not covered. Please see the complete Warranty Policy for the applicable terms.
How do I make a warranty claim?
Email orders@diamondcarmats.com with your order number, purchase details, a description of the problem and clear photographs. Our team will review the information and advise the next steps.
Paying for your order
Secure checkout and available payment methods.
How can I pay for my order?
We accept major debit and credit cards together with the additional payment methods displayed during checkout. Available payment methods can vary depending on your country, device and selected currency.
Is my card payment secure?
Yes. Checkout information is transmitted through an encrypted connection and card payments are handled by secure payment processors. Diamond Car Mats does not need to manually handle your complete card details.
Which currency will I be charged in?
The currency and final order amount displayed during checkout are the currency and amount used for the transaction. Your bank or card provider may apply its own conversion process or international transaction fees where applicable.
Still need help?
The information that helps us resolve your enquiry quickly.
How do I contact Diamond Car Mats?
You can email us at orders@diamondcarmats.com or use our Contact Support page.
What information should I include when contacting support?
For the fastest investigation, include your order number, the email address used when ordering, your vehicle details and a clear explanation of your question. For product, fit or delivery damage issues, attach clear photographs wherever possible.
Where can I check the status of an existing order?
Use our Track Your Order page with your order number and billing email address.
No matching answer found
Try another search term or contact our customer support team.
Contact supportStill have a question?
Have your order number ready if your enquiry relates to an existing purchase. For fit or product issues, photographs help us resolve your enquiry faster.