FREQUENTLY ASKED QUESTION:

 

What payments can I use?

We accept all credit/debit card payment ( Visa, Maestro, Master Card, American Express) and also AmazonPay.

 

How to cancel or amend my order?

Please contact us at orders@diamondcarmats.com for any changes or cancelation request.

 

How do I order?

We have a simple 3 steps order processs:

  1. Select desired colour from the main page
  2. Complete your car details on the product page and click Order Now
  3. Pay for your order using any credit card or Paypal direct on the website

We receive your order, including the car details selected on the product page. This way production knows exactly what car mats will fit your vehicle.

 

My car is not in the list

We need precise manufacturer measurements to make our mats, if your car is not in the list we can`t make the mats.

 

What is Right Hand Drive?

RHD or right hand drive is a option for UK, Cyprus, Malta customers that have cars driving on the left side of the road.

 

Do you ship to my country?

Yes, we offer worldwide shipping using our trusted chain of courier, you will receive them at your door, no matter where.

 

How long to receive them?

It takes on average 15-21 days to receive your order. This includes production time, packing and shipping. Each order is custom made for your make and model and this takes some time.

 

I ordered 2 items but received just one:

Due to the size of parcels, in some cases we need to send the boot/mats separate. Please allow some time to receive the second parcel. If in doubt please contact us at orders@diamondcarmats.com

 

I have a problem with my order, what can I do?

Please contact us at orders@diamondcarmats.com

 

Exchange rates and other currency

Exchange rates are set by your bank. You can pay with any credit card, but please be aware that some banks have additional costs if you pay in different currency. If you wish to pay in USD, please go to our US website at www.elitecarmats.com

 

Are there any discounts available?

Yes, we usually have discount codes available. Please check top/front of page for offers.

 

Can I become a reseller?

Yes, we are open to resellers. We work with many resellers in different countries. Contact us at orders@diamondcarmats.com for more details.