FAQ

Frequently Asked Questions

How to order?

Select your car details above and click Order Now. We receive your vehicle details, along with your order and process each set according to your special requirements.

What we do?

We receive and analyze your order making sure we have all the details needed to make the perfect car floor mats. If we are missing any details, or require further information we will contact you before starting the production stage. Once all the measurements and requirements have been checked, your order will go into production. Each set is made according to your selection, and customised for your vehicle needs using precise 3D computer measurements to ensure perfect fit and supreme coverage. Once produced, your new Diamond Car Mats will be checked and packed ready for dispatch next day.

What if somethings wrong?

As with any business, there could be rare instances where we get it wrong, deliver the incorrect color or the wrong car mats for your vehicle. Don`t worry, we will make all efforts to rectify any issues and replace any defective or wrong fitting car mats. If you have any issues regarding your order, order process, payment options or anything else, please contact us using the Right Corner LiveChat, Contact Us page or drop us a email at orders@diamondcarmats.com

Do you deliver to my country?

Using our trusted network of couriers, your luxury car floor mats can be delivered Worldwide, direct to your door.

How long to process my order?

Quality, fit and coverage is our top priority, that`s why each set is made to order according to your make and model usign precise manufacturer measurements to ensure perfect fit. Diamond Car Mats requires approx 5-7 days to process each order. If additional information is required, delivery times could change.

To deliver your order as accurate and fast as possible, please make sure you provide all car details when ordering. You can use the Other Details section to specify any special vehicle details.

How long will it take to receive my order?

Estimated Shipping Times

We treat each order as our first, so will make all efforts to get your luxury car mats delivered as soon as possible.

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USA and Canada

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 14 days 14 – 21 days
Standard shipping 5-7 days 10 – 14 days 14 – 21 days
Express Shipping 5-7 days 5 – 7 days 10 – 15 days

UK, Ireland, Germany, Netherlands, Italy, Spain, France, Switzerland

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 14 days 14 – 21 days
Standard shipping 5-7 days 10 – 14 days 14 – 21 days
Express Shipping 5-7 days 5 – 7 days 10 – 15 days

Belgium, Austria, Netherlands, Sweden, Finland, Holland, Portugal

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 5 – 15 days 10 – 21 days

Poland, Czech Republic, Slovenia, Croatia, Cypru, Malta, Greece, Bulgaria, Romania, Slovakia

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 10 – 15 days 15 – 21 days

Other EU countries

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 10 – 15 days 15 – 21 days

Asia, Africa and Others“]

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 10 – 15 days 15 – 21 days
What payments option do you offer?

We accept all Credit or Debit Card payments, as long as your bank card can accept online payments. You can also use Paypal and take advantage of the Fast and Secure payment method and the Paypal Buyer Protection

What if I need to change my shipping address?

To avoid fraud we can only use the shipping address provided at order stage. If for some reason this is wrong, please contact us as soon as possible.

Can I cancel my order?

Yes, we can edit or cancel your order in the first 24h. Please contact us as soon as possible to make changes or cancel your order.

Still have a question?

Please contact us for more information.

Get in touch