1. Contact us
Report the problem to customer support and include your order number and a clear explanation of the issue.
PURCHASE PROTECTION
30 Days Money Back Protection
Your satisfaction matters to us. If there is an eligible problem with your Diamond Car Mats, our customer support team will work with you to investigate the issue and provide the appropriate solution under our Returns & Refund Policy.
Purchase Protection Support if there is an eligible product issue
7 Days Report defects or customization errors
Photos Required Helps us assess product and fitment issues
Refund Available Where an eligible issue cannot be resolved
IMPORTANT
Your mats are custom made for your vehicle
The 30 Days Money Back protection is not an unconditional change-of-mind return programme. Every Diamond Car Mats set is manufactured specifically for the vehicle and options selected when ordering. Eligibility for replacement, return or refund is governed by our Returns & Refund Policy .
HOW PURCHASE PROTECTION WORKS
What happens if there is a problem?
Our priority is to understand the problem and provide the correct solution as quickly as possible.
2. We review the issue
Our team checks your original vehicle information, product details and photographs to identify what has happened.
3. We provide a solution
Depending on the issue, we may provide installation guidance, replacement sections or remake the affected product.
4. Refund where eligible
If an eligible problem cannot be reasonably resolved, a refund may be approved according to our full Returns & Refund Policy.
ELIGIBLE PRODUCT ISSUES
What does our protection cover?
Contact us if the product you receive does not correspond correctly to the order you placed.
Incorrect vehicle fit
The mats do not correctly correspond to the vehicle details supplied with your order.
Manufacturing defect
There is an identifiable manufacturing, stitching or cutting issue with the product.
Incorrect customization
The product received does not match the colour, design or configuration ordered.
Delivery damage
The product has been damaged during shipping and the damage is reported with appropriate evidence.
REPORTING A CLAIM
What should I send customer support?
Providing all the information below helps us resolve your enquiry faster.
Order number
Include the order number from your confirmation email.
Vehicle details
Confirm the Make, Model, Year, body style, seat configuration and steering side.
Clear photographs
Show the complete mats, affected area and how the mats sit inside the vehicle where relevant.
Description of the problem
Explain what is incorrect and when you first noticed the issue.
Please report product defects or customization errors
within 7 days of delivery.
Contacting us quickly allows our team to verify the order details and determine the correct solution.
CUSTOM-MADE PRODUCTS
What is not normally covered?
Because the mats are manufactured specifically for each customer's vehicle and selections, some situations are not eligible for a standard refund.
i
PLEASE CHECK BEFORE ORDERING
Custom product limitations
Change of mind
Standard change-of-mind returns are not normally accepted for custom-made products.
Incorrect vehicle information
We cannot normally accept responsibility where incorrect Make, Model, Year, body shape, seat configuration or steering position was supplied by the customer.
Colour preference
A change in personal preference after manufacturing is not normally eligible for return. Colours can also appear slightly different depending on display settings.
Normal wear and use
Normal wear, accidental damage, misuse or damage caused after installation is not treated as a manufacturing error under this policy.
APPROVED REFUNDS
How will my refund be processed?
Approval
Customer support will confirm whether a refund has been approved and whether a physical return is required.
Return required
Where a return is required, the product must be sent to the return location provided by customer support. Do not send a return without approval.
Payment method
Approved refunds are returned to the original payment method used to place the order.
Full terms
All refund requests remain subject to our Returns & Refund Policy .
CUSTOMER SUPPORT
Have a problem with your order?
Contact our team with your order number and photographs. We will review your claim and advise the next steps.