FAQ

Frequently Asked Questions

How are the car mats made?

We use special 3D computer measurements provided by the vehicle manufacturer to ensure perfect fit and supreme coverage

What we do?

We receive and analyze your order making sure we have all the details needed to make the perfect car floor mats. If we are missing any details, or require further information we will contact you before starting the production stage. Once all the measurements and requirements have been checked, your order will go into production. 

What if somethings wrong?

As with any business, there could be rare instances where we get it wrong, deliver the incorrect colour or the wrong car mats for your vehicle. Don`t worry, we will make all efforts to rectify any issues and replace any defective or wrong fitting car mats. If you have any issues regarding your order, order process, payment options or anything else, please contact us using the Right Corner LiveChat, Contact Us page or drop us a email at orders@diamondcarmats.com

Do you deliver to my country?

Using our trusted network of couriers, we offer delivery to most countries in the world. There are some restrictions in place due to Covid19 and government rules, but these countries are not available on the order selection

What are the shipping times?

Shipping for most orders takes: 7-14 days

In some rare cases, depending on restrictions and courier delivery speed, delivery could take longer, but we do our best to dispatch and ship your order as soon as possible

How long will it take to receive my order?

Estimated Shipping Times

We treat each order as our first and make all efforts to get your luxury car mats delivered as soon as possible.

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USA and Canada

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 14 days 14 – 21 days
Standard shipping 5-7 days 10 – 14 days 14 – 21 days
Express Shipping 5-7 days 5 – 7 days 10 – 15 days

UK, Ireland, Germany, Netherlands, Italy, Spain, France, Switzerland

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 14 days 14 – 21 days
Standard shipping 5-7 days 10 – 14 days 14 – 21 days
Express Shipping 5-7 days 5 – 7 days 10 – 15 days

Belgium, Austria, Netherlands, Sweden, Finland, Holland, Portugal

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 5 – 15 days 10 – 21 days

Poland, Czech Republic, Slovenia, Croatia, Cypru, Malta, Greece, Bulgaria, Romania, Slovakia

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 10 – 15 days 15 – 21 days

Other EU countries

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 10 – 15 days 15 – 21 days

Asia, Africa and Others“]

Production time Shipping Times Total Delivery Time
Free Shipping 5-7 days 10 – 21 days 14 – 28 days
Standard shipping 5-7 days 10 – 21 days 14 – 28 days
Express Shipping 5-7 days 10 – 15 days 15 – 21 days
What payments option do you offer?

All Credit or Debit Card payments, as long as your bank card can accept online payments.

PayPal and PayPal Credit (not available in all countries)

What if I need to change my shipping address?

To avoid fraud we can only use the shipping address provided at order stage. If for some reason this is wrong, please contact us as soon as possible.

Can I cancel my order?

Yes, we can edit or cancel your order in the first 24h. Please contact us as soon as possible to make changes or cancel your order.